Refund policy

Online Purchases   

Blanca's Jewelry is dedicated to delighting you with your jewelry purchase and our services. If for any reason, you are dissatisfied with your purchase,

Returns are allowed within 30 days from the purchase. 


  • Jewelry must be in good condition with all original certificates and accessories.  
  • Watches must be unworn, unaltered, and in original condition to be accepted for return or exchange. All packaging, instructions, and warranties, as applicable, must be included with the return or exchange of a watch.
  • Returns or exchanges are NOT allowed on custom orders or special orders.
  • Charge credits are issued to the original purchaser on the account to which the item was charged.
  • Gift returns with receipt can only be exchanged or converted to a gift card.
  • All returns without a receipt can only be exchanged or converted to a gift card at current price.
  • Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded unless you received a damaged, defective, or incorrect item.
  • IN-STORE PURCHASES ARE NOT ELIGIBLE FOR RETURN.

Return By Mail

  1. If there is damage to an item upon delivery, call us immediately at 1-520-889-4414 or Text 1-520-355-8558 for assistance.
  2. Please read the information on your original packing slip.
  3. Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
  4. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.

  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to us.

  7. You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.

For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return. Ship the return package to the address indicated on the packing slip.

Blanca J

4538 S. 12th Ave.

Tucson, AZ 85714

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